SCAN Health Plan
4.48
CMS Star Rating
on NerdWallet
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The bottom line: SCAN Health Plan Medicare Advantage is highly rated and offers plans tailored to specific communities of people, such as women and LGBTQ+ older adults, but plans are available in only 22 counties across five states. Jump to: Full Review
4.48
CMS Star Rating
on NerdWallet
M-F 8am-10pm EST, Sa-Su 9am-9pm EST
High star ratings: SCAN Health Plan gets above-average star ratings from the Centers for Medicare & Medicaid Services (CMS) for 2025.
Low-cost plans: Most SCAN Health Plan Medicare Advantage plans have a $0 premium, and the average maximum out-of-pocket cost is much lower than other major providers.
Drug coverage: All SCAN Health Plan Medicare Advantage plans include prescription drug coverage.
Tailored plans: SCAN offers plans targeted toward the needs of LGBTQ+ older adults as well as women. In 2025, SCAN is introducing the SCAN Allied HMO, designed for the needs of Asian American older adults.
Limited availability: SCAN Health Plan offers Medicare Advantage plans in just five states: Arizona, California, Nevada, New Mexico and Texas.
Only HMOs: SCAN Health Plan offers only HMO and HMO-POS plans, which generally provide the least flexibility when seeking medical care.
Specialized plans are limited: SCAN’s plans for women, LGBTQ+ and Asian American older adults are available in only a few counties in California.
Mediocre customer ratings: On average, member experience ratings for all SCAN Medicare Advantage plans, including customer service and getting needed care, fall below the average for major providers.
3.82
CMS Star Rating
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CMS Star Rating
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M-F 8am-10pm EST, Sa-Su 9am-9pm EST
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CMS Star Rating
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CMS Star Rating
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» More options in our roundup of the best Medicare Advantage plans
3.82
CMS Star Rating
from UnitedHealthcare
3.63
CMS Star Rating
from Humana
» More options in our roundup of the best Medicare Advantage plans
Average star rating, weighted by enrollment: 4.48
SCAN Health Plan Medicare Advantage plans are rated above the industry average, receiving an average rating of 4.48 stars out of 5 from the Centers for Medicare & Medicaid Services (CMS) for 2025, weighted by enrollment. For comparison, the average weighted star rating for plans from all providers is 3.92.
CMS maintains star ratings for Medicare Advantage plans on a 5-point scale, ranking plans from best (5 stars) to worst (1 star). The agency bases these ratings on plans’ quality of care and measurements of customer satisfaction, and ratings may change from year to year.
You can find a plan’s rating with the Medicare plan finding tool.
In 2025, nine out of 10 SCAN Health Plan standard Medicare Advantage plans with prescription drug coverage have a $0 premium. You'll also be responsible for paying your Medicare Part B premium, which is $174.70 per month in 2024.
(Most people pay this standard amount, but if your income is above a certain threshold, you'll pay more. Some Medicare Advantage plans cover part or all of your Part B premium.)
Requirements for copays, coinsurance and deductibles vary depending on your plan, location and the services you use. Other out-of-pocket costs to consider include:
Whether the plan covers any part of your monthly Medicare Part B premium.
The plan’s yearly deductibles and any other deductibles, such as a drug deductible.
Copayments and/or coinsurance for each visit or service. For instance, there may be a $10 copay for seeing your primary doctor and a $45 copay for seeing a specialist.
The plan’s in-network and out-of-network out-of-pocket maximums.
Whether your medical providers are in-network or out-of-network, or how often you may go out of network for care.
Whether you require extra benefits, and if the plan charges for them.
Here are examples of SCAN Health Plan Medicare Advantage costs for three plans in a mid-range city:
SCAN Health Plan Medicare Advantage plan | Pricing |
---|---|
SCAN Classic (HMO) | Monthly premium: $0. Deductible: None. Out-of-pocket max: $1,500. Copays:
Dental allowance: No limit, many comprehensive services aren't covered. |
SCAN MyChoice (HMO) | Monthly premium: $0. Deductible: None. Out-of-pocket max: $1,500. Copays:
Dental allowance: $2,000. |
SCAN Balance (HMO C-SNP) | Monthly premium: $0. Deductible: None. Out-of-pocket max: $1,500. Copays:
Dental allowance: $2,000. |
Selected plans are available in ZIP code 94536. *Inpatient hospital copay is per day for days 1-5. | |
Sources: |
To get a sense of costs, use Medicare’s plan-finding tool to compare information among available plans in your area. You can select by insurance carrier to see only SCAN Health Plan plans or compare across carriers.
SCAN Health Plan offers Medicare Advantage prescription drug plans.
Plan offerings include the following types:
In its 2024 U.S. Medicare Advantage Study — the 10th it's done so far — J.D. Power measured member satisfaction with Medicare Advantage plans based on eight factors ranging from level of trust to how well a provider resolves problems or complaints. The study was fielded in the 10 biggest state Medicare markets. On these measures, SCAN Health Plan ranked third out of all major providers in California (the only state in which SCAN had enough market share to be considered).
SCAN Health Plan offers Medicare Advantage plans in five states: Arizona, California, Nevada, New Mexico and Texas.
SCAN Health Plan covers nearly 280,000 Medicare Advantage beneficiaries.
Scan Health Plan is part of the SCAN Group, which began as the Senior Care Action Network — a not-for-profit that was founded in 1977 with the mission of keeping seniors healthy and independent. SCAN Health Plan offers Medicare Advantage plans.
Here’s how SCAN Health Plan members can contact customer service:
Call a SCAN member services advocate at 800-559-3500 (TTY: 711). From Oct. 1 to March 31, services are open seven days a week from 8 a.m. to 8 p.m. From April 1 to Sept. 30, services are open Monday to Friday, 8 a.m. to 8 p.m.
Get more information below about some of the major Medicare Advantage providers. These insurers offer plans in most states. The plans you can choose from will depend on your ZIP code and county.
It’s important to do your research before selecting a Medicare Advantage plan for yourself. Here are some questions to consider asking:
What are the plan’s costs? Do you understand what the plan’s premium, deductibles, copays and/or coinsurance will be? Can you afford them?
Is your doctor in-network? If you have a preferred medical provider or providers, make sure they participate in the plan’s network.
Are your prescriptions covered? If you’re on medication, it’s crucial to understand how the plan covers it. What tier are your prescription drugs on, and are there any coverage rules that apply to them?
Is there dental coverage? Does the plan offer routine coverage for vision, dental and hearing needs?
Are there extras? Does the plan offer any extra benefits, such as fitness memberships, transportation benefits or meal delivery?
4.48
CMS Star Rating
SCAN Health Plan Medicare Advantage has above-average star ratings and unique plan offerings, but plans are available in only five states.
M-F 8am-10pm EST, Sa-Su 9am-9pm EST
Speak to a licensed insurance agent on askchapter.org
on NerdWallet
States available
5 states
Members in high-rated plans
High (85% to 100%)
Member experience
2.61 (Below average)
States available
5 states
Members in high-rated plans
High (85% to 100%)
Member experience
2.61 (Below average)
Pros
Cons