‘Fresh Start’ Program Helps Defaulted Student Loan Borrowers

In April 2022, the government introduced a temporary “Fresh Start” program that allows millions of borrowers who defaulted on their federal student loans to get them back into good standing. The initial deadline to enroll in Fresh Start was Sept. 30, 2024; on that day, the government extended the enrollment deadline to 3 a.m. ET on Oct. 2, 2024.

For enrolled borrowers, benefits of the Fresh Start program include:

• Loans returned to "current" status on credit reports, and negative default marks removed.

• Access to federal student aid and other government loans, like mortgages.

• Access to flexible repayment plans, like the income-driven repayment plan, SAVE, which could give you $0 bills if your income is low enough. 

• Access to short-term relief, like deferment or forbearance.

• Suspension of involuntary debt collection efforts.

If you missed the Fresh Start deadline, you could face consequences, including hits to your credit score and wage garnishment.

» MORE: How to get the lowest student loan payment

Who qualifies for the Fresh Start program?

Approximately 7.5 million borrowers have federal student loans in default, according to federal data, and could benefit from the Fresh Start program.

These loans are eligible for the Fresh Start program:

• Federal direct loans.

• FFELP loans.

• Government-held Perkins loans. 

The following loans are not eligible for the program:

• Private student loans.

• Commercially held Perkins Loans.

• Health Education Assistance Loan (HEAL) Program loans.

• Loans under the purview of the U.S. Department of Justice.

• Direct or FFELP loans that defaulted after student loan payments resumed in October 2023. 

Borrowers need have opted into Fresh Start to get their loans out of default and to access the program’s full benefits. The deadline to sign up was Oct. 2, 2024. Borrowers not enrolled in Fresh Start may lose all benefits starting in October. More information about the program is available on the Federal Student Aid office's website.

After enrolling in Fresh Start, you must make payment arrangements with the Education Department’s Default Resolution Group. After a long-term payment plan is agreed upon, your loans will be transferred to a new federal student loan servicer and default marks will be removed from your credit report.

If you have FFELP loans, you’ll need to have signed up for Fresh Start through the guaranty agency that holds your loans. (If you don’t know who holds your loans, call the Default Resolution Group at 1-800-621-3115 and ask.)

The government said it would reach out to eligible borrowers to inform them of the Fresh Start program. If you have outdated contact information on your loan accounts, you may have missed the heads up.

Key benefits of the Fresh Start program

If you have student loans in default, you already have temporary access to these Fresh Start benefits:

• Access to federal student aid and other government loans. Borrowers with defaulted student loans can access federal student aid — including federal loans, work-study and Pell Grants — and other government-backed loans, like mortgages.

• No debt collections. All collections activities and fees through the Treasury Offset Program on federal student loans in default are suspended: wage garnishment, seized tax refunds and child tax credits, withheld Social Security payments (including disability benefits) and collection calls. Borrowers who don’t enroll in Fresh Start can expect collections activities to resume in October.

• A second shot for borrowers who rehabilitated and defaulted. Usually, you can only rehabilitate a defaulted student loan once. Fresh Start does not count as your one rehabilitation attempt, so if your loan goes into default again later, you will still have the option to rehabilitate your loan. 

• Changes to credit reporting. The Education Department has begun reporting defaulted student loans as “current” rather than “in collections” to credit bureaus. 

Enrolling in Fresh Start will lift your loans from default, lock in the program’s temporary perks and give you access to the following additional benefits:

• Negative marks of default removed from credit reports. This can lead to an increased credit score, which may make it easier to qualify for favorable interest rates. 

• Access to income-driven repayment (IDR) plans. Roughly 80% of borrowers who sign up for Fresh Start opt for an IDR plan, according to the Education Department. As a result, half of Fresh Start borrowers are paying $0 a month, and 60% of Fresh Start borrowers are paying less than $50 a month.

• Access to student loan forgiveness programs. You can benefit from forgiveness programs like Public Service Loan Forgiveness, as long as you meet the eligibility criteria. 

• Access to short-term relief. You’ll be able to request a student loan forbearance or deferment in the future.