Wells Fargo Merchant Services Review: Fees and Features
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Wells Fargo Merchant Services offers merchant accounts with payment processing solutions, but its cost makes it best for small-business owners who already have a Wells Fargo business deposit account and want to buy Clover hardware. The bank's payment processing fee for low-volume businesses is relatively high at 3.4% plus 15 cents per online transaction. Monthly fees starting at $9.95 also render it less competitive than payment service providers such as Square, which offers basic plans with no monthly fees.
Deciding factors
Processing rates |
|
Accepted payment methods | Credit cards, debit cards, gift cards, electronic checks and digital wallet payments. |
Compatibility | Wells Fargo Merchant Services sells Clover Mini, Clover Flex and Clover Go POS solutions, along with an FD150 terminal. You can use equipment or gateways not received from Wells Fargo, but online rates may apply to in-person transactions. |
Contract length | No early termination or cancellation fees, but terms and conditions apply. |
Payout timing | As soon as the next business day when using a Wells Fargo business deposit account. |
Customer support | 24/7 phone support. |
Wells Fargo Merchant Services pricing
Monthly fees
Transaction type | Monthly fee |
|---|---|
In-person tapped, dipped or swiped through a terminal. | $9.95 per location. |
Through your website’s online shopping cart (provided by Wells Fargo’s Authorize.net e-commerce solution). | $24.95. |
Through a virtual terminal (that may or may not be purchased through Wells Fargo) or by sending digital invoices. | $9.95. |
Through a third-party solution that lets you accept payments through a shopping cart, POS software or a web browser. | $14.95. |
Per-transaction fees
For business-to-consumer transactions
Total monthly processing volume | Per tapped, dipped or swiped transaction | Per online or keyed-in transaction |
|---|---|---|
$0 - $14,999.99 | 2.6% plus 15 cents. | 3.4% plus 15 cents. |
$15,000 - $39,999.99 | 2.4% plus 15 cents. | 3.2% plus 15 cents. |
$40,000 and up | 2.2% plus 15 cents. | 3.1% plus 15 cents. |
For business-to-business transactions
Total monthly processing volume | Per tapped, dipped or swiped transaction | Per online or keyed-in transaction |
|---|---|---|
$0 - $14,999.99 | 2.6% plus 20 cents. | 3.99% plus 20 cents. |
$15,000 - $39,999.99 | 2.5% plus 20 cents. | 3.75% plus 20 cents. |
$40,000 and up | 2.4% plus 20 cents. | 3.5% plus 20 cents. |
Merchants who buy POS hardware from Wells Fargo Merchant Services or Authorize.net and opt for a virtual terminal may have access to discounted per-online-transaction costs ranging from 2.4% plus 20 cents to 2.6% plus 20 cents.
Wells Fargo Merchant Services pros
Account management and reporting tools
The platform has an online tool called Business Track that helps merchants handle chargebacks, get notifications, analyze transaction trends, download payment data and get help with 1099-K forms and tax reporting.
Next-day deposit
Wells Fargo Merchant Services lets business owners deposit funds into accounts at other financial institutions, but there are some perks to using a Wells Fargo business deposit account instead. Merchants who choose to use the in-house deposit account will have access to their funds as soon as the next business day.
Wells Fargo Merchant Services cons
Expensive
Wells Fargo Merchant Services probably isn’t the best choice for businesses that do most of their sales online. Its payment processing rate per online business-to-consumer transaction is 3.4% plus 15 cents for companies that process less than $15,000 per month. For online business-to-business transactions, that cost rises to 3.99% plus 20 cents. There’s also a $24.95 per month fee for businesses that use a shopping cart provided by Wells Fargo’s Authorize.net e-commerce solution. In comparison, Stripe doesn't charge monthly fees and Square offers a free option. Their payment processing rates are both 2.9% plus 30 cents per online transaction.
The bank receives poor reviews
Over 3,900 complaints have been lodged against Wells Fargo bank on the Better Business Bureau website, and it averages a 1-star rating based on more than 500 customer reviews posted to the site. While the reviews mostly address the consumer business, complaints of poor customer service, surprise fees and slow responses to unauthorized charges might give business owners pause. The bank has been the subject of multiple investigations and in September 2021 received a cease-and-desist order from the Office of the Comptroller of Currency for deficiencies in its home lending loss mitigation program and violations of a previous consent order.
Alternatives to Wells Fargo Merchant Services
Payline Data
Pricing:
Interchange plus 0.4% and 10 cents for in-person transactions.
Interchange plus 0.75% and 20 cents for online transactions.
Overview: Payline Data is a solid merchant account provider for small businesses that have been turned down elsewhere because they’re “high-risk” merchants. The term can apply to companies that offer age-restricted products or have a high risk of fraud or chargebacks. This includes businesses that sell tobacco, computer software, CBD, dating services, fantasy sports and more. For more information, the company’s website includes a calculator that lets you estimate what your monthly costs would be.
Helcim
Pricing:
Interchange plus 0.4% and 8 cents per in-person transaction (if $50,000 or less in monthly card transactions).
Interchange plus 0.5% and 25 cents per online or manually keyed transaction (if $50,000 or less in monthly card transactions).
0.5% plus 25 cents for ACH payments (capped at $6).
Overview: With an interchange-plus pricing structure, Helcim is fantastic for small businesses looking for transparency and volume discounts. Rates begin dropping after a business surpasses the $50,000 monthly credit card volume threshold. Merchants don’t have to worry about monthly fees or contracts.
Square
Pricing:
2.6% plus 10 cents for in-person transactions.
2.9% plus 30 cents for online transactions.
3.5% plus 15 cents for manually keyed transactions.
3.3% plus 30 cents for invoices.
Overview: For small-business owners considering a payment service provider rather than a merchant account provider, Square is a good option. Its flat-rate pricing is easy to understand, and signing up doesn’t require much commitment. The free POS software plan has no monthly fees and includes features like low-stock alerts, item categories, saved carts, invoices, e-gift cards and integrated payments. The company also offers POS hardware, along with plans tailored to restaurants, professional services and retail shops.
Georgia McIntyre contributed to this article.
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