How to Reach Southwest Airlines Customer Service
Phone and social media are probably the quickest ways to directly reach a Southwest customer service agent.
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Update: On March 11, 2025, Southwest announced that two bags will no longer fly free for flights booked on or after May 28, 2025, ending a longstanding and popular policy that had defined the airline. However, select Southwest flyers — including those with elite status, Business Select flyers and Rapid Rewards credit cardholders — will still get at least one free bag. Other changes of note for flights booked on or after May 28, 2025:
Southwest will replace its Wanna Get Away fares with a new Basic fare that earns only 2 points per dollar and implement dynamic pricing for award redemptions.
Flight credits will now carry a one-year expiration date, or six months for Basic tickets.
The airline also plans to begin operating flights with seat assignments and extra-legroom seats in 2026, ending its open-seating policy.
Read NerdWallet's story on Southwest's changes for details.
If you fly with Southwest Airlines, you’ll be happy to find out that it has several customer service options. This makes it more convenient for you to get help when you need it. Here’s what you need to know about how to access Southwest Airlines customer service.
Ways to contact Southwest Airlines customer service
Phone
You can call the Southwest Airlines customer service phone line 24/7. To reach a representative, call 1-800-I-FLY-SWA or 1-800-435-9792. Since help is available 24 hours a day, you can call when it’s most convenient for you. For customers who need to call while outside of the United States, additional customer service phone numbers are available.
Southwest Airlines has a flexible cancellation policy. As long as you call at least 10 minutes before a flight’s scheduled departure, you can cancel your flight and get travel funds for a new flight. In this kind of situation, calling customer service is probably best if you don’t have immediate access to your Southwest app or online account.
» Learn more: Southwest Airlines sweet spots
Twitter or Facebook
If you prefer to contact Southwest Airlines customer service through social media channels, you have options. Customers can contact the airline through Twitter by sending a direct message to @SouthwestAir. Twitter can be particularly effective if the hold times are long or you’re not getting the results you need over the phone.
Southwest Airlines also has a Facebook page. You can reach out to the customer service team via Facebook messenger.
» Learn more: 3 ways to get airlines and hotels to bend their rules
Southwest also offers an email customer service option. Customers can go to the email section and choose whether they have a complaint, a question or a compliment. They will then be able to type up a message and include any relevant attachments. Requests may take up to 48 hours to be answered.
Physical letter
For anyone who prefers a more old-school approach to contacting the Southwest Airlines customer service team, letters can be mailed to the following address:
P.O. Box 36647-1CR
Dallas, Texas 75235
» Learn more: Guide to earning Southwest Airlines Rapid Rewards points
The Southwest Airlines Community
Finally, Southwest has an excellent online community. Within this web portal, customers can check the knowledge base for answers to common customer service questions. This is a great place to check before sending a message or making a call, especially if the problem isn’t specific to a reservation. If you’re unable to find an answer, you might try calling or sending a direct message on social media.
The Southwest Airlines Community also provides a discussion board and blog. This is a good place to learn more about the brand and see what other travelers are saying about it. You can communicate with other travelers and read about important brand news and updates.
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Southwest credit card customer service
Southwest customer service won’t be able to assist with questions or issues related to a Southwest credit card. Instead, you’ll want to contact Chase, the bank that issues the co-branded Southwest credit cards.
Here’s a list of Southwest credit cards that you can call 1-800-792-0001 for customer support:
» Learn more: Which Southwest Airlines credit card should I get?
You now know how to get support from Southwest
There are many avenues to contact the Southwest Airlines customer service team. Whether you’re social media savvy, prefer to call or like to send mail the old-fashioned way, there is a way to reach a customer service representative when you need assistance.
How to maximize your rewards
You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2025:
Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card
No annual fee: Wells Fargo Autograph® Card
Flat-rate travel rewards: Capital One Venture Rewards Credit Card
Bonus travel rewards and high-end perks: Chase Sapphire Reserve®
Luxury perks: The Platinum Card® from American Express
Business travelers: Ink Business Preferred® Credit Card
The Platinum Card® from American Express
Travel
Earn 5X points on certain flights (up to $500,000 per calendar year) and hotel stays, hundreds of dollars a year in credit for travel and shopping, and a suite of perks for high-end lifestyles.
