How to Freeze and Unfreeze Your Credit with All 3 Bureaus
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What is a credit freeze?
A credit freeze, also known as a security freeze, blocks access to your credit reports, protecting against scammers' attempts to access your credit reports and open fraudulent accounts.
When someone applies for credit using your personal information, a lender or card issuer typically checks your credit before making a decision.
If your credit is frozen, the potential creditor cannot see the data required to approve the application.
A credit freeze is one major way to help prevent identity theft and fraud, even if someone has key information, such as your birthdate and Social Security number.
Freezing your credit is free and won't harm your credit.
Recently, the Department of Government Efficiency gained access to Treasury Department data, which includes Medicare and Social Security payment information on millions of Americans. It's not clear whether the agency plans to do anything with the data, but if you are concerned about protecting your credit for any reason, a freeze is always an option.
How to freeze your credit with all 3 bureaus
Contact each of the three major credit bureaus — Equifax, Experian and TransUnion — individually to freeze your credit:
Equifax | Experian | TransUnion |
|---|---|---|
Manage your Equifax credit freeze: Call 888-298-0045 Equifax Info Services LLC P.O. Box 105788 Atlanta, GA 30348-5788 | Manage your Experian credit freeze: Call 888-397-3742 Experian Security Freeze P.O. Box 9554 Allen, TX 75013 | Manage your TransUnion credit freeze: Call 800-916-8800 TransUnion P.O. Box 160 Woodlyn, PA 19094 |
Our guide to getting an Equifax credit freeze. | Our guide to getting an Experian credit freeze. | Our guide to getting a TransUnion credit freeze. |
The quickest way to freeze your credit is online through your profile with each major credit bureau. But placing a freeze over the phone is also fast.
Bureaus must place the freeze within one business day if you request it online or by phone, according to the Consumer Financial Protection Bureau. The bureaus have three business days to freeze your credit after receiving a mailed request.
What information do you need to freeze your credit?
Gather all the documents you will need before initiating a credit freeze. While all three credit bureaus have slightly different requirements, here is the information you will generally need to provide:
Social Security number.
Date of birth.
Address.
Depending on how you initiate the credit freeze — online, by phone or by mail — you might also need the following to verify your identity and address:
Copy of your passport, driver’s license or military ID.
Copy of tax documents, bank statements or utility bills.
If you freeze your credit by phone, be prepared to answer some authentication questions, too.
» Learn more: How to protect your Social Security number
How long does a credit freeze last?
A credit freeze stays in place until you lift it. You can unfreeze (or "thaw") credit temporarily when you want to apply for new credit.
When should you freeze your credit?
If you’re not actively shopping for a credit card or loan, freezing your credit is wise. Freezing and thawing your credit are free, and NerdWallet recommends that all consumers protect themselves in this way.
If you think your data may have been compromised, for instance in a data breach, get a credit freeze as soon as possible. It’s especially key if your Social Security number may have been disclosed.
Why should you freeze your credit?
Freezing your credit is one of the only free tools you have to protect your credit. It’s fast, it costs nothing, and it’s easy to freeze or thaw your credit based on your circumstances. In essence, you’re in control.
In an era of data breaches and security concerns, freezing your credit offers peace of mind that no one can open an unwanted account in your name, potentially ruining your credit and forcing you to deal with the damages.
Freezing your credit might come with a few inconveniences, like having to remember to lift the freeze when you want to apply for credit, or remembering that you have a freeze in place. But those are minor compared with the damage that can be done to your credit if left unfrozen and unprotected.
» NEXT: How to check if your credit is frozen
Despite the protections offered by a credit freeze, don’t let it lull you into a false sense of security. Unfortunately, you may still be susceptible to fraudulent charges on an existing credit card or other account if it has been compromised. Health care or tax refund scams are also prevalent. It’s still important to check monthly statements carefully for signs of fraudulent activity.
Who can access your frozen credit reports?
A credit freeze makes your credit reports inaccessible to most people, with a few exceptions:
You can access your own records, including getting your free weekly credit reports.
Your current creditors still have access, as do debt collectors.
Marketers can see your credit reports for the purpose of sending you offers.
In certain circumstances, government or child support agencies can see them.
When getting a credit check for employment, you can permit an employer or potential employer to check your credit, although the version they see omits certain details.
» Get a free credit report from NerdWallet, even while your credit is frozen
Should you get a credit freeze or credit lock?
Both a credit freeze and a credit lock block access to your credit reports, but there are some major differences. Credit freeze services are mandated by federal law and are free, whereas a credit lock is a product offered voluntarily by a credit bureau, which may charge a fee. Equifax’s Lock & Alert credit lock is free and Experian’s CreditLock is available only as part of a $24.99 per month subscription package. TransUnion has discontinued the credit lock feature found in TransUnion Credit Monitoring, TrueIdentity and zendough, although subscribers can use the lock feature until it's discontinued in early 2025.
Credit locks may offer convenience, such as being opened and closed with a finger swipe on an app, but they offer fewer legal protections than a freeze.
How to unfreeze your credit
To thaw your credit, go to the credit bureau website and log into the account you used to freeze your credit. Once you get logged in, there will be an option to unfreeze your credit with that bureau. You may also be able to unfreeze your credit by phone or mail if you can provide certain verifying information.
The fastest way to unfreeze your credit is online or by phone. That request must be granted in one hour by the bureau(s). Unfreezing your credit by mail takes three business days from when the bureau receives your request.
Reasons for unfreezing your credit
While it's a good idea to keep your credit frozen all the time, there are some circumstances where you might need to thaw your credit temporarily, such as applying for a new line of credit. Whether you're in the market for a new car, mortgage, rental apartment or cell phone, your credit report will be pulled by the lender to assess your ability to pay.
You might also need to unfreeze your credit if you plan to use a "buy now, pay later" service while online shopping. For example, Affirm — one of the most popular BNPL platforms — instructs applicants to temporarily lift credit freezes at all bureaus where they've placed them.
» Ready to get started? Get your free credit report from NerdWallet today.
