Ratings Methodology for Full-Service Moving Companies
NerdWallet’s overall ratings for full-service movers are weighted averages of ratings in the following categories:
Availability of online quotes.
Upfront payment or deposit requirements.
Fees to pay with a credit card.
Availability of binding and/or not-to-exceed quotes.
Availability of additional services.
Geographical breadth.
Availability of full-value protection.
Truck trackability.
Availability of day-certain delivery.
Better Business Bureau customer rating.
Number of BBB complaints over the last three years per 100 vehicles.
Number of U.S. Department of Transportation complaints over the last four years per 100 vehicles.
Customer service contact options.
Data collection and review process
The final output produces star ratings from poor (1 star) to excellent (5 stars). Ratings are rounded to the nearest half-star.
Information updates
Factor weightings
The review team
The combined expertise of our team is infused into our review process to ensure thoughtful evaluation of products and services from the customer's perspective.
Pricing and payment
Features and services
Customer service and satisfaction
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