Allstate Life Insurance Review 2024
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Allstate
on Nerdwallet
Financial strength rating
Online purchase
NAIC complaints
Policies offered
on Nerdwallet
Allstate
Financial strength rating
Online purchase
NAIC complaints
Policies offered
Allstate's agents offer third-party term and permanent life insurance policies from the company’s partner carriers.
» MORE: Compare life insurance quotes
Allstate life insurance
Allstate earned 3 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.
» MORE: Best life insurance companies
Allstate life insurance policies
Term life insurance. Allstate sells term life insurance policies nationwide. Through the company's network of agents, you can purchase a policy from one of Allstate’s partner insurers. Policies from John Hancock, Protective Life, Foresters Financial and Lincoln Financial are available in all states except New York. In New York, you can choose from Corebridge Financial and Protective Life.
The amount of coverage you can buy depends on the insurer issuing the policy, though you won’t need to take a life insurance medical exam in many cases.
Permanent life insurance. If you’re in the market for a permanent policy, you can purchase whole life insurance, universal life insurance, indexed universal life insurance and variable universal life insurance through one of Allstate’s agents.
Once purchased, policies are managed by the issuing partner. For example, if you buy a Protective Life term life policy from Allstate, your policy will be managed by Protective Life. And if you buy an Allstate term life insurance policy, Allstate will be your point of contact.
Allstate customer complaints and satisfaction
Over three years, Allstate has drawn far more than the expected number of complaints to state regulators for a company of its size for life insurance, according to a NerdWallet analysis of data from the National Association of Insurance Commissioners.
What it’s like to apply for a policy with Allstate
You can get a term life insurance quote on its own or as part of a bundle with other Allstate products, like auto or homeowners insurance.
Screenshot captured by our editorial team on October 10, 2024.
On the first screen of the life insurance application, the company asks for basic information including your name, address and date of birth. Subsequent screens ask about your height, weight, gender, U.S. citizenship status, medical history and lifestyle.
To proceed with the online quote, you must then provide an email address and phone number, and consent to receive marketing calls or text messages. Otherwise, you can call the company to complete your quote.
Screenshot captured by our editorial team on October 10, 2024.
How Allstate’s customer experience stacks up
Allstate’s website is easy to navigate, including an option to get a term life insurance quote right from the homepage. The site offers basic information about life insurance and who needs it, plus specifics about each type of policy the company sells. For those who need support, the site makes it easy to find an Allstate agent near you.
We called Allstate’s customer service line to get information about term life insurance options. Unfortunately, because we didn’t have an existing policy, we had a hard time navigating the company’s maze of automated prompts, many of which asked for our policy number. We eventually gave up. A prospective customer would likely have better luck reaching out to a local agent instead.
We also tried the company’s chat feature. Although it starts with a bot, we were quickly connected to a live representative. However, the person said Allstate doesn’t offer service for life insurance policies through the chat. They recommended a phone number for us to call instead.
Allstate has a mobile app for iPhone and Android, which may be useful if you have auto or other policies with the company — but you can’t use it to manage an Allstate life insurance policy.
More about Allstate
Life insurance aside, Allstate offers a range of property and casualty insurance products. For details, see our reviews:
The company offers discounts for bundling policies together, so existing customers may find extra savings.
How to contact Allstate
Allstate can be reached by:
Phone: Call 800-726-6033.
Email: Fill out the form on Allstate’s website.
Live chat: Allstate’s chat feature starts with a bot but can connect you with a live representative.
Life insurance buying guide
Before you start comparing companies, choose the type of life insurance you want, such as term or whole life. Decide which life insurance riders, if any, you want the policy to include. Calculate how much life insurance you need and how long you want the coverage to last. Check that the insurers you’re considering offer the coverage you’re looking for.
When comparing rates, be sure the quotes are for the same amount of coverage over the same period of time. It’s also important to make sure the policy’s medical requirements match your needs. For example, if you want to skip the life insurance medical exam but don’t mind answering health questions, confirm that the application process for each policy you're comparing aligns with that.
Price may not be the biggest driver behind your decision to buy. Look at the number of consumer complaints each company receives, as high numbers can be a red flag about the quality of service.
For more guidance, see our life insurance buying guide.
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