American Family Homeowners Insurance Review 2024
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American Family
Coverage options
Discounts
NAIC complaints
American Family
Coverage options
Discounts
NAIC complaints
About American Family home insurance
American Family homeowners insurance earned 4.5 out of 5 stars for overall performance. Founded in Madison, Wisconsin, American Family sells homeowners insurance and other policies in 19 states. You can customize an American Family home insurance policy with a variety of add-ons, including coverage for identity theft, valuable jewelry or the breakdown of major appliances.
Where American Family home insurance stands out
Customer satisfaction. American Family receives far fewer customer complaints than expected, suggesting that its policyholders tend to be happy with their coverage.
Wildfire prevention services. American Family has partnered with Wildfire Defense Services to offer free assistance in protecting your home from wildfires. The company includes these services with homeowners policies in select Western states such as Colorado, Arizona, Nevada, Oregon and Washington.
Where American Family home insurance falls short
Availability. American Family’s homeowners policies generally aren’t available in certain parts of the U.S., including most of the East Coast.
State availability
American Family homeowners insurance policies are available in 19 states.
American Family home insurance coverage
You can customize your homeowners policy with numerous add-ons, but below are the types of coverage that generally come standard:
Type of coverage | What it does |
|---|---|
Pays to repair or rebuild the structure of your home. | |
Covers damage to unattached structures such as sheds or fences. | |
Pays to repair or replace personal belongings such as furniture or clothing. | |
Pays for hotel stays, restaurant meals or other expenses if you have to live elsewhere while your home undergoes covered repairs. | |
Covers legal expenses and damages if you're responsible for injuries to other people or their property. | |
Covers injuries to guests in your home, regardless of fault. |
For more details, see What Does Homeowners Insurance Cover?
American Family Insurance offers the standard homeowners insurance coverage above, plus the following types of optional coverage:
Sump pump failure and water backup. Pays if your sump pump overflows or your sewer backs up.
Identity theft. Covers costs associated with restoring your finances if someone steals your identity.
Home-based businesses. Provides additional liability and personal property coverage if you run a business from your home.
Equipment breakdown. Pays to repair or replace appliances, home systems or smart-home devices that experience a sudden mechanical, electrical or pressure systems failure.
Matching siding. When an event like a storm or fire damages your siding, your home insurance will cover the costs. Matching siding protection pays to replace undamaged siding so everything matches.
Service line. Pays for repairs to water, power or other underground lines that run to your house.
Senior living. Covers liability and personal belongings for older adults in nursing homes or assisted living facilities.
Vacant home. Available for three-, six- or 12-month periods, this coverage pays for damage if your house is unoccupied during renovations or while it’s on the market.
Hidden water. Covers damage, including mold, resulting from hidden water leaks.
Temporary rental. If you rent your home out to others temporarily (no more than 62 days a year total), this coverage pays for damage that happens during those rental periods.
Scheduled personal property. If you have individual items that are particularly valuable — such as an engagement ring or musical instrument — you can buy separate insurance that covers them for a wider range of potential problems.
American Family home insurance rates
American Family homeowners insurance costs $2,300 per year, on average, according to NerdWallet’s rate analysis. That’s more than the national average of $1,915 per year. American Family’s average rates were higher than the state averages in most of the states we analyzed.
Our sample rates are for 40-year-old homeowners with good credit, a $1,000 deductible, $300,000 in dwelling coverage and $300,000 in liability insurance. Your own rates will be different.
Discounts
Depending on where you live, you may be able to get a discount for:
Having safety features or smart devices such as a video doorbell.
Having multiple American Family policies.
Going paperless, setting up automatic payments or paying your premium in full, upfront.
Being insured with American Family for at least a year.
Insuring a home that's less than 15 years old.
Being between 18 and 30 years old and having a parent who’s an American Family customer.
Replacing your home’s plumbing, heating or electrical systems within the past 15 years.
Consumer complaints
American Family had far fewer than the expected number of complaints to state regulators relative to its size for home insurance, according to three years’ worth of data from the National Association of Insurance Commissioners.
Consumer experience
Website: The American Family website offers comprehensive details on the company’s coverage options and discounts, plus general insurance advice. You can also use the site to get a quote, file and track claims and find a local agent.
App: Download the MyAmFam app to make payments or set up autopay, view policy information, file and track claims and reach out to your local agent.
Claims: American Family offers a variety of ways to file home insurance claims, including online, through the app and at 800-692-6326. You can track claim status on the company’s website or app. For advice, see how to file a home insurance claim.
Customer service: You can call American Family at 800-692-6326, reach out to a local agent or send an email through the website.
American Family home insurance: The bottom line
American Family offers convenient ways to manage your policy, whether you prefer to do so online or with an agent. This aspect and its wide-ranging coverage options make it worth considering for any homeowner who lives in a state the company serves.
Other home insurance companies to consider
Not ready to make a decision? You may be interested in these other homeowners insurance companies:
Current Product
|  |  |
|---|---|---|
NerdWallet rating 4.5 /5 | NerdWallet rating 4.0 /5 | NerdWallet rating 4.5 /5 |
Complaints to NAIC Far fewer than expected | Complaints to NAIC Fewer than expected | Complaints to NAIC Fewer than expected |
Coverage About average | Coverage About average | Coverage More than average |
Discounts Great set of discounts | Discounts Great set of discounts | Discounts Average set of discounts |
Bottom line Customizable coverage and discounts for smart-home devices. | Bottom line Big national brand with plenty of discount options. | Bottom line Well-established insurer with a lengthy list of coverage options. |
Methodology
Homeowners insurance star ratings methodology
NerdWallet’s homeowners insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverage, discounts and online experience. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews.
Here’s how we weighted each category to come up with our list of the best home insurance companies:
Consumer complaints (30%).
Financial strength (30%).
Coverage (20%).
Consumer experience (10%).
Discounts (10%).
Read our full ratings methodology for home insurance.
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2021-2023. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.
Homeowners insurance rates methodology
NerdWallet calculated median rates for 40-year-old homeowners from various insurance companies in every ZIP code across the U.S. All rates are rounded to the nearest $5.
Sample homeowners were nonsmokers with good credit living in a single-family, two-story home built in 1984. They had a $1,000 deductible and the following coverage limits:
$300,000 in dwelling coverage.
$30,000 in other structures coverage.
$150,000 in personal property coverage.
$60,000 in loss of use coverage.
$300,000 in liability coverage.
$1,000 in medical payments coverage.
We made minor changes to the sample policy in cases where rates for the above coverage limits or deductibles weren’t available.
These are sample rates generated through Quadrant Information Services. Your own rates will be different.
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