Amica Life Insurance Review 2024
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Amica
on Nerdwallet
Financial strength rating
Online purchase
NAIC complaints
Policies offered
on Nerdwallet
Amica
Financial strength rating
Online purchase
NAIC complaints
Policies offered
Headquartered in Lincoln, Rhode Island, Amica sells term and whole life insurance nationwide. The company has a good reputation with customers, though you can’t apply for coverage online in all states.
» MORE: Compare life insurance quotes
Amica life insurance rating
Amics earned 4.5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.
» MORE: Best life insurance companies
Amica life insurance policies
Term life insurance. Amica’s Level Term policy provides coverage lasting 10, 15, 20, 25 or 30 years. The company issues term life insurance policies worth $100,000 to $5 million to people ages 18 to 75. You’ll need to fill out a health and lifestyle questionnaire, and some applicants might be able to skip the medical exam based on their answers and coverage amount.
The policy can be converted to permanent life insurance before a deadline.
Whole life insurance. Amica’s whole life insurance policies offer coverage ranging from $25,000 to $1 million or more. You can opt to pay off your policy in 20 years, or spread your payments out until you reach age 65 or 100.
Amica life insurance riders
In many states, Amica includes an accelerated death benefit rider with term and whole life policies for no extra charge. The rider activates if you’re diagnosed with a terminal illness.
You can also file a claim to waive your premiums if you experience a disability that prevents you from working.
» MORE: Life insurance riders
Amica customer complaints and satisfaction
Over three years, Amica has drawn fewer than the expected number of complaints to state regulators for a company of its size, according to a NerdWallet analysis of data from the National Association of Insurance Commissioners.
What it’s like to apply for a policy with Amica
Depending on where you live, you may be able to apply for an Amica term life insurance policy online. To find out, enter your ZIP code on the Amica homepage. It’ll bring up a window showing the online quotes available to you.
We clicked on the life insurance option and were taken to a screen with basic questions about age, gender, tobacco use and health. Amica also asks how much coverage you need and includes a quick calculator to help you estimate the amount if you’re not sure.
Screenshot captured by our editorial team on October 15, 2024.
Amica uses this information to give you quotes for a few different term options. If you want to continue the process, you can select one and click “apply online now!” to answer more questions about your personal information, lifestyle, finances and health history. A medical exam may also be required.
Screenshot captured by our editorial team on October 15, 2024.
How Amica’s customer experience stacks up
Amica’s website has a clean design that makes it easy to find information about its life insurance policies. When you select “Life” from the Products dropdown menu at the top of the site, you’ll reach a page that explains basic information about life insurance and includes links to more details about Amica’s term and whole life policies.
The “Explore Life” dropdown menu from the main life insurance page features a Frequently Asked Questions link, though the info there is fairly limited. Each page has a phone number at the top of the screen and a chat button at the bottom in case you need assistance.
We called Amica to ask a few questions about its term life insurance policies. We were connected with a live representative in the life insurance sales department within two minutes. When we asked how much term life coverage we could buy, the representative told us it would depend on our age and income. She said we could either get an online quote or start an application with her over the phone for a more precise answer.
We also asked about the requirements to activate an accelerated death benefit rider. The rep told us Amica doesn’t offer that particular rider but instead includes a terminal illness death benefit rider with every policy. While this is technically accurate, Amica’s terminal illness death benefit rider is essentially an accelerated death benefit rider by another name. Both allow you to access part of your death benefit early if you’re terminally ill.
We gave Amica’s chat feature a try, too, but stopped the process when we were required to share our full name and mailing address in order to connect with a live representative.
Amica’s mobile app is available for Apple and Android. You can use it to view life insurance policy information, see and pay bills, and start the beneficiary change process. However, the Apple version of the app has higher user ratings than the Android one, which some reviewers describe as glitchy.
More about Amica
You can get a term life insurance quote online in all states except Hawaii, and apply for coverage online in all states except Hawaii and New York. To get a quote or apply for whole life insurance, you’ll need to speak to an agent.
Beneficiaries can file a life insurance claim over the phone or online, and Amica offers access to Empathy, an app to help people navigate through loss and grief.
Life insurance aside, Amica offers other types of coverage. Check out NerdWallet’s reviews to learn more:
How to contact Amica
Amica’s life insurance department can be reached by:
Phone: Call 800-234-5433 on weekdays from 8 a.m. to 7 p.m. ET.
Email: Fill out a form on Amica’s contact page.
Live chat: Available on weekdays from 6 a.m. to midnight ET and weekends from 7 a.m. to midnight ET.
Life insurance buying guide
Before you start comparing companies, choose the type of life insurance you want, such as term or whole life. Decide which life insurance riders, if any, you want the policy to include. Calculate how much life insurance you need and how long you want the coverage to last. Check that the insurers you’re considering offer the coverage you’re looking for.
When comparing rates, be sure the quotes are for the same amount of coverage over the same period of time. It’s also important to make sure the policy’s medical requirements match your needs. For example, if you want to skip the life insurance medical exam but don’t mind answering health questions, confirm that the application process for each policy you're comparing aligns with that.
Price may not be the biggest driver behind your decision to buy. Look at the number of consumer complaints each company receives, as high numbers can be a red flag about the quality of service.
For more guidance, see our life insurance buying guide.
Life insurance ratings methodology
NerdWallet’s life insurance ratings are based on consumer experience, complaint index scores from the National Association of Insurance Commissioners for individual life insurance, and weighted averages of financial strength ratings, which indicate a company’s ability to pay future claims. Within the consumer experience category, we consider ease of communication and website transparency, which looks at the depth of policy details available online. To calculate each insurer’s rating, we adjusted the scores to a curved 5-point scale.
These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2020-2022. To assess how insurers compare with one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.
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