Figo Pet Insurance Review 2024
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About Figo pet insurance
Figo earned 4.5 stars out of 5 for overall performance thanks to customizable accident and illness plans that come with plenty of perks. For example, the company may reduce your deductible by $50 each year you go without filing a claim.
Figo has a useful app with features to help manage your pet’s wellbeing. You can use it to set up health reminders, chat with a veterinarian 24/7, view your pet’s medical records, and file and track claims.
The company's policies offer coverage for orthopedic conditions, hip dysplasia, prescription medication, non-routine dental treatment, cancer treatments and much more. However, Figo won’t cover prescription food or sick exam fees unless you upgrade your plan. Supplements are never covered, and accident-only coverage isn’t available.
Figo partners with Costco, and Costco members may be eligible for a discount on their policy.
No upper age limit for pets.
Unlimited annual coverage is available.
Several reimbursement options to choose from, including 100% reimbursement for some pets.
Doesn’t offer an accident-only plan, which is typically cheaper than more comprehensive plans.
Note: Coverage options and availability may vary depending on where you live and the age and breed of your pet.
» MORE: The best pet insurance companies
Figo pet insurance plans and coverage
Figo offers one accident and illness plan with three annual coverage limits to choose from — $5,000, $10,000 or unlimited. This plan covers:
Orthopedic conditions, including ACL injuries.
Hip dysplasia.
Rehabilitation prescribed and administered by a licensed veterinarian.
Mobility devices.
Medically necessary surgeries for covered accidents and illnesses.
Prescription medications for a covered illness or accident.
Veterinary specialist treatments.
Imaging for a covered illness or injury.
Non-routine dental treatment.
Behavior training and medication.
Holistic and alternative treatments.
Euthanasia.
Emergency services and hospitalization.
Laboratory and diagnostic testing.
Hereditary and congenital conditions.
Chronic conditions.
Cancer treatments.
Powerups
Depending on where you live, you may also have the option to add extra coverage that Figo calls “Powerups.” The wellness Powerup covers:
Annual checkups.
Vaccinations.
Spay/neuter surgery or dental cleaning.
Tests such as blood work or urinalysis.
Microchipping or health certificates.
Deworming.
The veterinary exam fees Powerup covers:
Prescription food, as long as it’s treating a covered illness.
Veterinary exam fees.
What Figo doesn't cover
Your Figo plan won’t pay for:
Pre-existing conditions, unless they’ve been cured and the pet is symptom-free for at least 12 months.
Experimental procedures.
Breeding, pregnancy or giving birth.
Cloned pets or cloning procedures.
Cosmetic surgery.
Most parasites.
» MORE: What does pet insurance cover?
Figo pet insurance plan options
Deductibles: A pet insurance deductible is the amount of your vet bills you need to pay before the insurer starts reimbursing you. Figo’s annual deductibles generally range from $100 to $1,500. Not all options may be available to all pets.
Reimbursement amounts: You can typically choose to be reimbursed for 70%, 80%, 90% or 100% of your expenses.
Figo applies the reimbursement rate to your eligible vet expenses before it subtracts your deductible, leading to a slightly less generous payout than companies that subtract the deductible first. Say you have a $1,000 vet bill, 80% reimbursement and a $100 deductible. Here’s how Figo would likely calculate your reimbursement:
$1,000 vet bill x 0.8 (80% reimbursement) = $800.
$800 - $100 deductible = $700 total reimbursement.
In total, you’d pay $300.
Did you know...
A company that subtracts your deductible first would reimburse a bit more. Here’s the math:
$1,000 vet bill - $100 deductible = $900.
$900 x 0.8 (80% reimbursement) = $720 total reimbursement.
Coverage limits: Pet owners can choose from annual coverage limits of $5,000, $10,000 or unlimited.
Restrictions and waiting periods
Age restrictions: Pets must be at least 8 weeks old to be covered. Figo has no upper age limits.
Waiting periods: A waiting period is the time between the date you buy your policy and the date that coverage starts. Figo’s waiting periods are generally one day for accidents, 14 days for illnesses and six months for orthopedic injuries to dogs. However, you may be able to waive the orthopedic waiting period by having your vet examine your dog and complete the company’s waiver form.
Figo pet insurance sample rates
The cost of Figo pet insurance depends on where you live, the coverage limits you choose, and your pet’s breed and age.
To give you a rough idea of how much you might pay, we gathered sample rates for several popular dog breeds at ages 2 and 8. Rates below are sample monthly premiums for dogs living in Katy, Texas. Our sample plan was for accident and illness coverage with a $250 deductible, $5,000 of annual coverage and an 80% reimbursement rate. Your own price will vary.
Breed | Age 2 | Age 8 |
|---|---|---|
French bulldog | $49 | $131 |
German shepherd | $34 | $90 |
Golden retriever | $31 | $83 |
Labrador retriever | $34 | $92 |
Medium mixed-breed dog | $25 | $68 |
Poodle | $26 | $69 |
We also gathered rates for a variety of cat breeds with the same coverage limits as above. Rates below are sample monthly premiums for cats living in Katy, Texas.
Breed | Age 2 | Age 8 |
|---|---|---|
Devon rex | $11 | $28 |
Exotic longhair | $11 | $28 |
Maine coon | $11 | $26 |
Mixed-breed cat | $10 | $24 |
Persian | $11 | $26 |
Ragdoll | $11 | $26 |
» MORE: The best cheap pet insurance
Figo pet insurance discounts
Figo offers a 5% multipet discount and, in most states, a 5% military discount.
State availability
Figo sells pet insurance in all 50 states and Washington, D.C.
» MORE: Is pet insurance worth it?
Consumer experience
Website: The Figo website is easy to navigate and offers a thorough list of frequently asked questions. You can also log in to Figo’s Pet Cloud web portal (there’s a link on the Figo site).
App: The Figo Pet Cloud app lets you upload and share your pet’s medical records, view policy information, file and track claims, receive important health reminders, track your pet with Figo’s pet tags, and connect with pet owners in your area. You can also use the app to find pet hotels, groomers, day care facilities, pet-friendly restaurants and emergency pet hospitals. The app offers 24/7 access to a veterinarian through its live chat tool.
Claims: You can file a claim through the Figo app, over the phone, by email or via fax. Figo typically processes claims within 30 days. You can monitor the status of each claim in the Pet Cloud app or through the Pet Cloud web portal.
Customer service: You can call Figo’s customer service at 844-738-3446 Monday through Saturday. You can also contact customer support by email, text, fax or chat.
Figo pet insurance vs. competitors
Here’s how Figo stacks up against three other popular pet insurance companies.
Figo vs. Healthy Paws
Both Figo and Healthy Paws offer accident and illness policies with the potential for no annual limit and a low $100 deductible. (Not all Healthy Paws deductibles are available to all pets.)
Compared with Figo, Healthy Paws pet insurance offers fewer coverage options to choose from. It doesn’t offer a wellness package, or the option to cover exam fees, prescription diets or behavior modification — all things Figo can cover. Healthy Paws also won’t insure pets age 14 and up, while Figo has no upper age limit.
Healthy Paws covers hip dysplasia only for pets under 6 years old at the time of enrollment, and it doesn’t offer a 100% reimbursement option for all vet expenses like Figo does. But Healthy Paws does give the option to pay your vet directly, a convenient feature Figo doesn’t provide.
Coverage options | Figo | Healthy Paws |
|---|---|---|
Deductible | $100 to $1,500 per year, depending on the pet. | $100 to $1,000 per year. (Not all options are available to all pets.) |
Reimbursement | 70%, 80%, 90% or 100%. | 50% to 90%. (Not all options are available to all pets.) |
Annual limit | $5,000, $10,000 or unlimited. | Unlimited. |
Figo vs. Trupanion
Both Figo and Trupanion pet insurance offer accident and illness plans with no annual limits. But Trupanion doesn’t offer wellness coverage, which means it won’t pay for things like parasite control, vaccinations, or getting your pet spayed or neutered.
Trupanion doesn’t offer a 100% reimbursement option like Figo does. It generally offers 90% reimbursement for all pets.
The way Trupanion’s deductible works is unique. Unlike Figo, which has an annual deductible that applies to all accidents or illnesses in a given year, Trupanion’s deductibles apply to individual conditions and don’t reset each year. That means if your dog needs regular medication, you’ll only need to pay the deductible for that medication once, as opposed to once per year with Figo.
In a few states, Trupanion plans have no deductible. The lowest deductible Figo offers is $100.
Coverage options | Figo | Trupanion |
|---|---|---|
Deductible | $100 to $1,500 per year, depending on the pet. | $0 to $1,000 per condition (except in certain states, where no deductible applies). |
Reimbursement | 70%, 80%, 90% or 100%. | 90% in most states. |
Annual limit | $5,000, $10,000 or unlimited. | Unlimited. |
Figo vs. Nationwide
While Figo has a single accident and illness policy that you can customize, Nationwide has a variety of plans to choose from. Figo’s plan and Nationwide’s Whole Pet and Modular plans all reimburse you for a percentage of your vet bills. With Figo, you can choose up to 100% reimbursement, while Nationwide’s plans offer anywhere from 50% to 80%, depending on which one you buy.
However, Nationwide also has a plan called Major Medical, which pays a set amount based on your pet’s diagnosis, regardless of what your vet charges.
Both companies offer 24/7 access to vet support.
Coverage options | Figo | Nationwide |
|---|---|---|
Deductible | $100 to $1,500 per year, depending on the pet. | $250 per year. (Other options may be available online or by phone.) |
Reimbursement | 70%, 80%, 90% or 100%. | 50% to 80%, depending on the plan. |
Annual limit | $5,000, $10,000 or unlimited. | $2,500 to $10,000, depending on the plan. |
How we review pet insurance
Our writers and editors follow strict editorial guidelines that ensure fairness and accuracy to help you choose the financial products that work best for you. In our pet insurance reviews, we consider coverage, discounts, financial strength ratings from AM Best and more to determine our star ratings.
Our rating system rewards companies that cover a wide range of potential expenses, offer many ways to customize your plan and have a strong financial rating. Within the consumer experience category, we looked at features such as mobile app ratings and whether the company offers direct vet payments. To calculate each insurer’s rating, we adjusted the scores to a curved 5-point scale.
Dive deeper with our criteria for evaluating pet insurance companies.
Methodology
Pet insurance star ratings
NerdWallet’s pet insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, scope of coverage, the ability to customize your plan and more. Our “consumer experience” category looks at factors such as website transparency and mobile app ratings. To calculate each insurer’s star rating, we adjusted the scores to a curved 5-point scale. See our full pet insurance methodology.
These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.
Pet insurance sample rates
To find sample pet insurance rates, NerdWallet gathered quotes for the base level of accident and illness coverage on each insurer’s website. Quotes reflect the monthly cost of a policy and do not include wellness coverage or other optional add-ons. Each plan for a given company had the same deductible, coverage limit and reimbursement rate for all sample pets.
These are sample rates gathered for specific pets living in Katy, Texas. Your own rates will be different.
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