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The Hanover Renters Insurance Review 2024
![Sarah Schlichter](https://www.nerdwallet.com/assets/blog/wp-content/uploads/2020/06/Sarah-Schlichter-headshot-square-160x160.jpg)
Lead Writer | Home insurance, renters insurance, pet insurance
Sarah Schlichter is a NerdWallet authority on homeowners, renters and pet insurance. Prior to joining NerdWallet, she spent more than 15 years in digital media as a writer, editor and spokesperson. Sarah enjoys delving into complicated topics and helping readers understand the ins and outs of their insurance coverage. She lives in the Washington, D.C., metro area.
![Caitlin Constantine](https://www.nerdwallet.com/assets/blog/wp-content/uploads/2021/09/Caitlin-Constantine-160x160.jpeg)
Assistant Assigning Editor | Home insurance, renters insurance, pet insurance
Caitlin Constantine is an assigning editor at NerdWallet, focusing on homeowners, renters and pet insurance. She has more than 15 years of experience in digital media, including as the deputy managing editor at The Penny Hoarder and as a digital producer for a 24/7 news station based in the Tampa Bay area. Caitlin enjoys exploring the ways technology can help people become better informed about the world. She currently lives outside Asheville, North Carolina.
Many, or all, of the products featured on this page are from our advertising partners who compensate us when you take certain actions on our website or click to take an action on their website. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money.
![insurance-product-card-logo](https://www.nerdwallet.com/cdn-cgi/image/quality=85/cdn/insurance/logos/hanover.png)
The Hanover
4.5
Coverage optionsRatings are based on the number of coverage options a company offers in comparison to other insurers.
DiscountsRatings are based on the number of discounts a company offers in comparison to other insurers.
NAIC complaintsRatings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC.
Pros
- Robust coverage packages.
- Far fewer consumer complaints than expected for a company of its size.
- Claims can be filed online, through the app or by phone.
Cons
- Not available in all states.
- No online quotes.
The Hanover
4.5
Coverage optionsRatings are based on the number of coverage options a company offers in comparison to other insurers.
DiscountsRatings are based on the number of discounts a company offers in comparison to other insurers.
NAIC complaintsRatings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC.
Pros
- Robust coverage packages.
- Far fewer consumer complaints than expected for a company of its size.
- Claims can be filed online, through the app or by phone.
Cons
- Not available in all states.
- No online quotes.
About Hanover renters insurance
4.5
NerdWallet ratingThe Hanover renters insurance earned 4.5 out of 5 stars for overall performance. The Hanover offers three different renters insurance packages, so policyholders can choose just the basics or upgrade to fuller coverage. The company shines when it comes to service, drawing far fewer consumer complaints than expected for an insurer of its size. Based in Massachusetts, The Hanover sells policies in 20 states.
The Hanover is among NerdWallet’s Best Renters Insurance Companies for 2024.
Our star ratings are based on consumer complaint data from the National Association of Insurance Commissioners; financial strength grades from AM Best; coverage and discounts available; and the overall consumer experience. See our criteria for evaluating renters insurance companies.
Our writers and editors follow strict editorial guidelines that ensure fairness and accuracy in order to help you choose the financial products that work best for you. Here is a list of our partners and here’s how we make money.
Where The Hanover stands out
Flexible coverage. Between its packages and a la carte options, The Hanover has coverage that will suit most renters.
Consumer complaints. Aside from its poorly rated app, The Hanover draws very few consumer complaints for a company of its size, suggesting that most policyholders are satisfied with their coverage.
Where The Hanover falls short
Availability. The Hanover’s renters insurance policies are unavailable in more than half of the U.S.
No online quotes. You can’t get a quick quote online but instead will have to speak with an agent.
State availability
The Hanover sells personal insurance policies in 20 states.
» MORE: The cheapest renters insurance
The Hanover renters insurance coverage
Landlords sometimes require tenants to purchase a policy with a minimum amount of renters liability insurance, but otherwise, the coverage you choose is generally up to you. Below are the four types of coverage included in most standard renters policies:
Type of coverage | What it does |
---|---|
Covers your clothing, furniture, electronics and other belongings. | |
Pays for hotel stays, restaurant meals or other expenses if you have to live elsewhere while your home undergoes covered repairs. | |
Pays out if you're responsible for injuries to other people or damage to their property. | |
Covers injuries to other people in your home, regardless of fault. |
For more details, see What Does Renters Insurance Cover?
The Hanover offers three renters insurance packages:
Basic. The basic policy includes all the standard coverage listed above, plus coverage for any alterations your landlord lets you make to your home.
Select. Upgrade to the select package, and you’ll get additional coverage for identity fraud, lock replacement and refrigerated foods lost in a power outage. Plus, The Hanover will cover your personal belongings on a replacement cost basis rather than actual cash value. That means if your belongings are stolen or destroyed, The Hanover will pay enough for you to buy brand-new replacements. With actual cash value coverage, you’d be paid only what the items were worth at the time of the claim — which might not be much for older items.
Select Plus. This package includes all of the above plus up to $10,000 for damage if water backs up into your home from a sewer, drain or sump pump overflow. You’ll also get expanded coverage for your belongings. For instance, if you lose a piece of jewelry or break something fragile, The Hanover would cover those items. This package also includes broader liability coverage against lawsuits and waives your deductible if you lose more than 50% of your personal property limit in a covered claim.
The Hanover also offers individual add-ons for collectibles, home-based businesses and higher water backup limits.
Discounts
Depending on where you live, The Hanover may offer discounts for:
Bundling renters and auto insurance.
Having approved safety, security or smart-home devices in your home.
Getting a renters insurance quote a certain amount of time before you want the policy to start.
Consumer complaints
The Hanover received far fewer than the expected number of home insurance complaints to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners. (NAIC home insurance complaints also cover other home policy types, including mobile home, renters and condo insurance.)
Consumer experience
Website: Although you can’t get quotes or buy renters insurance on The Hanover’s website, you can use it to manage an existing policy. Log in to pay bills, file claims and see policy information.
App: You can use The Hanover’s app to view policy details, file and track claims, pay bills and contact your agent. However, the app doesn't have high ratings in the App Store or on Google Play, with many users reporting technical glitches.
Claims: You can submit a claim on The Hanover’s website, through the app or by calling 800-628-0250. Claims tracking is available through your online portal, as well as the app.
Customer service: Call 800-922-8427 or contact your local agent for support.
Other home insurance companies to consider
Not ready to make a decision? You may be interested in these other renters insurance companies:
Current Product
NerdWallet rating NerdWallet's ratings are determined by our editorial team. The scoring formula incorporates discounts, coverage options, website transparency, financial strength, complaint data and more. 4.5 /5 | NerdWallet rating NerdWallet's ratings are determined by our editorial team. The scoring formula incorporates discounts, coverage options, website transparency, financial strength, complaint data and more. 4.0 /5 | NerdWallet rating NerdWallet's ratings are determined by our editorial team. The scoring formula incorporates discounts, coverage options, website transparency, financial strength, complaint data and more. 5.0 /5 |
Complaints to NAIC Ratings are based on complaints to state regulators relative to a company's size, according to three years' worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Far fewer than expected | Complaints to NAIC Ratings are based on complaints to state regulators relative to a company's size, according to three years' worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. More than expected | Complaints to NAIC Ratings are based on complaints to state regulators relative to a company's size, according to three years' worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Far fewer than expected |
Coverage Ratings are based on the types of coverage a company offers in comparison to other insurers. About average | Coverage Ratings are based on the types of coverage a company offers in comparison to other insurers. About average | Coverage Ratings are based on the types of coverage a company offers in comparison to other insurers. About average |
Discounts Ratings are based on the number of discounts a company offers in comparison to other insurers. Great set of discounts | Discounts Ratings are based on the number of discounts a company offers in comparison to other insurers. Great set of discounts | Discounts Ratings are based on the number of discounts a company offers in comparison to other insurers. Great set of discounts |
Bottom line Best for renters who want to work with an agent to get the right coverage. | Bottom line Solid coverage and discounts, available across the U.S. | Bottom line Ideal for renters who value coverage and customer service. |
The Hanover sells homeowners, watercraft, umbrella, business and auto insurance, among other policies. Learn more with our Hanover auto insurance review.
To get a quote, you must contact a local agent. You can find one on The Hanover’s website.
Yes. Depending on where you live, The Hanover may restrict coverage for certain breeds.
The Hanover sells homeowners, watercraft, umbrella, business and auto insurance, among other policies. Learn more with our
Hanover auto insurance review
.
To get a quote, you must contact a local agent. You can find one on The Hanover’s website.
Yes. Depending on where you live, The Hanover may restrict coverage for certain breeds.
A previous version of this article listed an incorrect phone number for The Hanover's customer service. It has been corrected.
Methodology
Renters insurance star ratings methodology
NerdWallet’s renters insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverage options, discounts and online experience. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our full renters insurance rating methodology.
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2020-2022. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.
In This Review . . .
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Switching your insurance could save you hundreds a year