Liberty Mutual Renters Insurance Review 2024
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Liberty Mutual
Coverage options
Discounts
NAIC complaints
Liberty Mutual
Coverage options
Discounts
NAIC complaints
About Liberty Mutual renters insurance
Liberty Mutual renters insurance earned 4 out of 5 stars for overall performance. One of the nation's largest insurers, Liberty Mutual offers standard renters coverage with some customizable options. Liberty Mutual’s user-friendly website and app make it easy for consumers to find the right coverage for their needs.
Where Liberty Mutual stands out
Online presence. You can use Liberty Mutual’s website to get quotes and manage your policy, so there’s no need to speak with an agent unless you want to.
Availability. Liberty Mutual sells its policies in most states and offers plenty of other products for those who want to bundle their renters with auto or other types of insurance.
Where Liberty Mutual falls short
Actual cash value coverage. A default Liberty Mutual policy covers your belongings on an actual cash value basis unless you pay extra for replacement cost coverage. Although this is fairly common across the insurance industry, there are some companies that include replacement cost coverage in their default policies.
State availability
Liberty Mutual renters insurance is available in every state except Alaska, California, North Dakota, South Dakota and Wyoming.
Liberty Mutual renters insurance coverage
Landlords sometimes require tenants to purchase a policy with a minimum amount of renters liability insurance, but otherwise, the coverage you choose is generally up to you. Below are the four types of coverage included in most standard renters policies:
Type of coverage | What it does |
|---|---|
Covers your clothing, furniture, electronics and other belongings. | |
Pays for hotel stays, restaurant meals or other expenses if you have to live elsewhere while your home undergoes covered repairs. | |
Pays out if you're responsible for injuries to other people or damage to their property. | |
Covers injuries to other people in your home, regardless of fault. |
For more details, see What Does Renters Insurance Cover?
Liberty Mutual also offers a few customizable coverage options:
Blanket jewelry coverage to replace your jewelry if it’s lost or stolen. Liberty Mutual doesn’t require a deductible or professional appraisal of your jewelry for this coverage.
Earthquake coverage for residents who live in areas that have frequent earthquakes. This coverage includes damage caused by aftershocks up to 360 hours (15 days) after the initial earthquake.
Replacement cost coverage, which reimburses you enough to buy brand-new replacements for items stolen or lost in a covered claim. A standard policy pays the actual cash value of your items, which includes deductions for older items that have lost value over time.
Identity theft coverage, which can pay your wages and attorney fees and help you monitor your credit if your identity is compromised.
» MORE: The cheapest renters insurance
Discounts
Depending on where you live, you may be eligible to save on your renters insurance by:
Buying more than one policy from Liberty Mutual.
Signing up for automatic premium payments.
Buying your policy on the Liberty Mutual website.
Going at least five years without filing a claim with your previous insurer.
Getting a quote from Liberty Mutual before your current policy ends.
Consumer complaints
Liberty Mutual had fewer home insurance complaints to state regulators than expected for a company of its size, according to three years’ worth of data from the National Association of Insurance Commissioners. (NAIC home insurance complaints cover other home policy types, including mobile home, renters and condo insurance.)
Consumer experience
Website: Liberty Mutual’s website is easy to use and offers an online quote tool. You can also use the website to purchase and manage your policy, file and track a claim, and find an insurance agent near you.
App: Liberty Mutual’s mobile app is available for Android and iOS. You can use the app to file a claim, make a payment, access your coverage details and view your digital ID card.
Claims: You can file a claim online, through the Liberty Mutual app or on the phone at 800-225-2467. After you’ve filed your claim, a representative will reach out to you within two business days. You can track your claims progress through the Liberty Mutual website and app.
Customer service: You can reach customer service at 800-290-8711. Sign into your online account to view and manage your policy and get help 24/7.
Other renters insurance companies to consider
Not ready to make a decision? You may be interested in these other renters insurance companies:
Methodology
Renters insurance star ratings methodology
NerdWallet’s renters insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverage options, discounts and online experience. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our full renters insurance rating methodology.
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2021-2023. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.
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