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NJM Homeowners Insurance Review 2024
![Sarah Schlichter](https://www.nerdwallet.com/assets/blog/wp-content/uploads/2020/06/Sarah-Schlichter-headshot-square-160x160.jpg)
Lead Writer | Home insurance, renters insurance, pet insurance
Sarah Schlichter is a NerdWallet authority on homeowners, renters and pet insurance. Prior to joining NerdWallet, she spent more than 15 years in digital media as a writer, editor and spokesperson. Sarah enjoys delving into complicated topics and helping readers understand the ins and outs of their insurance coverage. She lives in the Washington, D.C., metro area.
![Caitlin Constantine](https://www.nerdwallet.com/assets/blog/wp-content/uploads/2021/09/Caitlin-Constantine-160x160.jpeg)
Assistant Assigning Editor | Home insurance, renters insurance, pet insurance
Caitlin Constantine is an assigning editor at NerdWallet, focusing on homeowners, renters and pet insurance. She has more than 15 years of experience in digital media, including as the deputy managing editor at The Penny Hoarder and as a digital producer for a 24/7 news station based in the Tampa Bay area. Caitlin enjoys exploring the ways technology can help people become better informed about the world. She currently lives outside Asheville, North Carolina.
Many, or all, of the products featured on this page are from our advertising partners who compensate us when you take certain actions on our website or click to take an action on their website. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money.
![insurance-product-card-logo](https://www.nerdwallet.com/cdn-cgi/image/quality=85/cdn/insurance/logos/njm.png)
NJM
5.0
Coverage optionsRatings are based on the number of coverage options a company offers in comparison to other insurers.
DiscountsRatings are based on the number of discounts a company offers in comparison to other insurers.
NAIC complaintsRatings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC.
Pros
- Includes coverage other companies charge extra for.
- Far fewer consumer complaints than expected for a company of its size.
- Many extra coverage options available.
Cons
- No app to manage your policy.
- Available in only five states.
NJM
5.0
Coverage optionsRatings are based on the number of coverage options a company offers in comparison to other insurers.
DiscountsRatings are based on the number of discounts a company offers in comparison to other insurers.
NAIC complaintsRatings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC.
Pros
- Includes coverage other companies charge extra for.
- Far fewer consumer complaints than expected for a company of its size.
- Many extra coverage options available.
Cons
- No app to manage your policy.
- Available in only five states.
About NJM home insurance
5.0
NerdWallet ratingNJM homeowners insurance earned 5 out of 5 stars for overall performance. NJM may operate in only a handful of states, but when it comes to coverage, it punches above its weight. NJM home insurance includes not only the basics you’d expect but also a suite of additional coverage that would cost extra at many other companies.
Based on these considerations, NJM is among NerdWallet’s Best Home Insurance Companies for 2024.
Our star ratings are based on consumer complaint data from the National Association of Insurance Commissioners; financial strength grades from AM Best; coverage and discounts available; and the overall consumer experience. See our criteria for evaluating home insurance companies.
Our writers and editors follow strict editorial guidelines that ensure fairness and accuracy in order to help you choose the financial products that work best for you. Here is a list of our partners and here’s how we make money.
Where NJM home insurance stands out
Generous coverage. Not all companies offer guaranteed replacement cost for your home, and even fewer include it with standard policies the way NJM does.
Customer complaints. NJM’s small number of consumer complaints to state regulators indicates a company with strong customer service.
Where NJM home insurance falls short
Availability. NJM currently sells homeowners policies in only a handful of states.
State availability
NJM offers homeowners insurance in Connecticut, Maryland, New Jersey, Ohio and Pennsylvania.
NJM home insurance coverage
You can customize your homeowners policy with numerous add-ons, but below are the types of coverage that generally come standard:
Type of coverage | What it does |
---|---|
Pays to repair or rebuild the structure of your home. | |
Covers damage to unattached structures such as sheds or fences. | |
Pays to repair or replace personal belongings such as furniture or clothing. | |
Pays for hotel stays, restaurant meals or other expenses if you have to live elsewhere while your home undergoes covered repairs. | |
Covers legal expenses and damages if you're responsible for injuries to other people or their property. | |
Covers injuries to guests in your home, regardless of fault. |
For more details, see What Does Homeowners Insurance Cover?
In addition to this standard coverage, NJM includes four additional types of coverage that often cost extra at other companies:
Guaranteed replacement cost coverage, which ensures enough of a payout to rebuild your home with similar materials even if your dwelling coverage falls short. To be eligible for this coverage, you must insure your home to NJM’s full recommended replacement cost limit.
Replacement cost coverage for your personal belongings, which pays out enough for you to buy new belongings if yours are stolen or destroyed. (Other companies may pay out less to reflect the depreciated value of older items.)
Water backup coverage, which pays to repair damage if your sump pump overflows or water backs up into your home.
Ordinance or law coverage, which pays for expenses associated with upgrading your home to current building codes after a covered claim.
You can further customize your policy with the following add-ons:
Extra coverage for valuable items, like jewelry and heirlooms.
Extra fraud protection, in case you’re a victim of credit card fraud, a forged check or counterfeit money.
Identity theft coverage, which pays up to $15,000 for expenses you encounter if someone steals your identity.
Earthquake insurance, which pays for damage to your home or belongings from an earthquake (not available in Connecticut).
Coverage for fungi damage, or issues such as wet or dry rot.
Supplemental loss assessment, which covers up to $5,000, depending on your policy, when your condo or homeowners association is liable for an injury or property damage and you must pay your share.
Assisted living care coverage, which extends personal property and liability coverage to a relative in a nursing home or similar facility.
Increased coverage for items in storage, which raises your coverage limit for belongings in a self-storage unit.
Increased coverage for other structures, which raises your coverage limit for sheds, pools and other nonattached structures on your property.
Discounts
NJM may offer discounts for the following, depending on where you live:
Buying more than one NJM policy.
Having features such as smoke detectors, burglar alarms or automatic sprinkler systems.
Being a nonsmoker.
Being 65 or older.
Having an automatic backup power supply or portable generator.
Paying your premium in full, upfront, or signing up for electronic payments.
Opting for paperless statements.
Having impact-resistant glass on all windows.
Having a new home or roof, depending on the age of the home.
Consumer complaints
NJM received far fewer than the expected number of home insurance complaints to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners. (NAIC home insurance complaints also cover other home policy types, including mobile home, renters and condo insurance.)
Consumer experience
Website: Depending on your state, you can use the NJM website to get a quote, make a payment, view policy details, upload documents and report and track claims. The website also has a useful FAQ section with information about coverage, the claims process and more.
Claims: To file a homeowners claim with NJM, you can call 800-367-6564 or submit details online. The company makes claims payments by check or electronically.
Customer service: For assistance, you can submit an email online or call 800-232-6600. Customer service representatives are available Monday through Friday, 7 a.m. to 9 p.m., and Saturday between 8:30 a.m. and 4:30 p.m.
NJM home insurance: The bottom line
If you live in NJM’s service region and you want the most comprehensive possible coverage for your home, the company’s homeowners policies are well worth considering.
Other home insurance companies to consider
Not ready to make a decision? You may be interested in these other homeowners insurance companies:
Current Product
NerdWallet rating NerdWallet's ratings are determined by our editorial team. The scoring formula incorporates discounts, coverage options, website transparency, financial strength, complaint data and more. 5.0 /5 | NerdWallet rating NerdWallet's ratings are determined by our editorial team. The scoring formula incorporates discounts, coverage options, website transparency, financial strength, complaint data and more. 4.5 /5 | NerdWallet rating NerdWallet's ratings are determined by our editorial team. The scoring formula incorporates discounts, coverage options, website transparency, financial strength, complaint data and more. 5.0 /5 |
Complaints to NAIC Ratings are based on complaints to state regulators relative to a company's size, according to three years' worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Far fewer than expected | Complaints to NAIC Ratings are based on complaints to state regulators relative to a company's size, according to three years' worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Fewer than expected | Complaints to NAIC Ratings are based on complaints to state regulators relative to a company's size, according to three years' worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Far fewer than expected |
Coverage Ratings are based on the types of coverage a company offers in comparison to other insurers. More than average | Coverage Ratings are based on the types of coverage a company offers in comparison to other insurers. More than average | Coverage Ratings are based on the types of coverage a company offers in comparison to other insurers. More than average |
Discounts Ratings are based on the number of discounts a company offers in comparison to other insurers. Great set of discounts | Discounts Ratings are based on the number of discounts a company offers in comparison to other insurers. Average set of discounts | Discounts Ratings are based on the number of discounts a company offers in comparison to other insurers. Great set of discounts |
Bottom line Offers strong coverage in the five states it serves. | Bottom line Best for homeowners who want to work with an agent. | Bottom line Perks and high coverage limits for affluent homeowners. |
NJM sells auto, condo, renters, umbrella and commercial insurance. To learn more, read our NJM auto insurance review.
No, NJM doesn’t offer coverage for manufactured or mobile homes. To research other options, see our guide to manufactured and mobile home insurance.
No. NJM doesn’t reject homeowners applications or limit liability coverage due to the breed of dog you have. Learn more about dog liability insurance.
It depends on why your roof is leaking. If the cause is something your homeowners policy excludes, such as wear and tear, damage from the leak won’t be covered. But other causes, such as a windstorm that ripped a piece of the roof off, may be covered. Learn more about homeowners insurance and roof leaks.
NJM sells auto, condo, renters, umbrella and commercial insurance. To learn more, read our
NJM auto insurance review
.
No, NJM doesn’t offer coverage for manufactured or mobile homes. To research other options, see our guide to
manufactured and mobile home insurance
.
No. NJM doesn’t reject homeowners applications or limit liability coverage due to the breed of dog you have. Learn more about
dog liability insurance
.
It depends on why your roof is leaking. If the cause is something your homeowners policy excludes, such as wear and tear, damage from the leak won’t be covered. But other causes, such as a windstorm that ripped a piece of the roof off, may be covered. Learn more about
homeowners insurance and roof leaks
.
Methodology
Homeowners insurance star ratings methodology
NerdWallet’s homeowners insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverage, discounts and online experience. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our full ratings methodology for home insurance.
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2021-2023. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.
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