Travelers Renters Insurance Review 2024
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Coverage options
Discounts
NAIC complaints
Travelers
Coverage options
Discounts
NAIC complaints
About Travelers renters insurance
Travelers renters insurance earned 4.5 out of 5 stars for overall performance. With a range of discounts, a user-friendly website and policies available in most states, Travelers renters insurance is a solid option to cover an apartment or rental home. The company has been in business since 1864.
Based on this star rating, Travelers is among NerdWallet’s Best Renters Insurance Companies for 2024.
Where Travelers stands out
Website features. You can handle a lot of self-service tasks on the Travelers website, and if you need help you can chat live with a company representative.
Housing improvements coverage. Travelers automatically includes coverage for upgrades you’ve made to your place.
Where Travelers falls short
Customer satisfaction. Travelers ranked last for renters insurance customer satisfaction in J.D. Power’s latest Home Insurance Study.
State availability
Travelers currently offers renters insurance in 45 states and Washington, D.C.
Travelers renters insurance coverage
Landlords sometimes require tenants to purchase a policy with a minimum amount of renters liability insurance, but otherwise, the coverage you choose is generally up to you. Below are the four types of coverage included in most standard renters policies:
Type of coverage | What it does |
|---|---|
Covers your clothing, furniture, electronics and other belongings. | |
Pays for hotel stays, restaurant meals or other expenses if you have to live elsewhere while your home undergoes covered repairs. | |
Pays out if you're responsible for injuries to other people or damage to their property. | |
Covers injuries to other people in your home, regardless of fault. |
For more details, see What Does Renters Insurance Cover?
Besides the standard coverage above, Travelers renters insurance also includes housing improvements coverage. That means if your landlord has let you make alterations or upgrades to your unit, Travelers will cover them in case of theft or disaster, up to 10% of your personal property limit. (Higher limits are available for an extra cost.)
Optional coverage you can add to your policy includes:
Replacement cost value. This upgrade to your personal property coverage means that if your belongings are stolen or destroyed, Travelers will reimburse enough for you to buy brand-new replacements, rather than paying you only for the current cash value of the items.
Valuable items coverage. A standard policy may not adequately cover pricey belongings such as an engagement ring or a musical instrument, so you can add extra coverage as needed. Travelers doesn't require a professional appraisal.
Identity theft coverage. Travelers will reimburse you up to $25,000 if someone steals your identity. You can use it to pay for legal fees, lost wages and other expenses.
» MORE: The cheapest renters insurance
Discounts
You may be able to earn a discount by:
Buying more than one Travelers policy.
Going without a claim.
Having protective devices in your home, such as sprinkler systems, certain smart-home devices or home security systems.
Consumer complaints
Travelers had fewer than the expected number of home insurance complaints to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners. (NAIC home insurance complaints also cover other home policy types, including mobile home, renters and condo insurance.)
» MORE: Travelers home insurance review
Consumer experience
Website: If you prefer to manage your renters policy online, the MyTravelers section of the website makes it easy. There, you can pay your bill, file and track claims, manage your policy, and chat during business hours with a live Travelers representative. Elsewhere on the site, you can get quotes and browse basic information about how renters insurance works.
App: The Travelers mobile app has a variety of handy features, allowing users to pay bills, set up autopay, view policy information and report claims. It’s available for iOS and Android.
Claims: You can file a claim on the website, through the app or by phone at 800-252-4633. To track the status of your claim, log in to your MyTravelers account.
Customer service: Travelers offers 24/7 support at 800-842-5075.
Other renters insurance companies to consider
Not ready to make a decision? You may be interested in these other renters insurance companies:
Methodology
Renters insurance star ratings methodology
NerdWallet’s renters insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverage options, discounts and online experience. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our full renters insurance rating methodology.
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2021-2023. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.
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