Infinity Auto Insurance Review 2024
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Infinity
Discounts
Ease of use
NAIC complaints
Infinity
Discounts
Ease of use
NAIC complaints
Infinity earned 2.5 stars out of 5 for overall performance, our second-lowest score. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.
NerdWallet was not able to reach the company to verify where policies are available. However, the company is owned by Kemper, a nonstandard insurer and the 15th largest auto insurance company in the country, according to the National Association of Insurance Commissioners. We recommend looking at other companies that accept high-risk drivers before buying a policy from Infinity.
Compare to other insurers
Current Product
|  |  |
|---|---|---|
NerdWallet rating 2.5 /5 | NerdWallet rating 3.5 /5 | NerdWallet rating 2.5 /5 |
Complaints to NAIC Far more than expected | Complaints to NAIC More than expected | Complaints to NAIC Far more than expected |
Ease of use Above average | Ease of use Above average | Ease of use Above average |
Discounts Great set of discounts | Discounts Great set of discounts | Discounts Average set of discounts |
Bottom line Infinity caters to high-risk drivers, although availability is unclear. | Bottom line Dairyland specializes in high-risk drivers, but with more complaints than expected, you may find better coverage elsewhere. | Bottom line Kemper sells insurance to high-risk drivers, but has far more complaints than similar-sized companies. |
Infinity insurance coverage
Infinity offers basic insurance coverage, plus a roadside assistance option. It caters mostly to high-risk drivers and Spanish-speaking customers.
» MORE: Compare auto insurance rates
Auto insurance discounts
You may be able to earn a discount on your Infinity auto policy by:
Insuring multiple vehicles.
Driving a car with certain safety features.
Paying your premium in full.
Making electronic payments.
Buying a policy with Infinity before the end of your previous policy term.
Taking a mature driver improvement course.
Maintaining good grades if you’re a student or have one on your policy.
Renewing your policy.
Owning a home.
See what you could save on car insurance
Easily compare personalized rates to see how much switching car insurance could save you.Complaints
Infinity had far more than the expected number of complaints about auto insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.
Methodology
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2021-2023. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.
Auto insurance ratings methodology
NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines and full ratings methodology for auto insurance.
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